SHIPPING & RETURNS
Free shipping promotions may become available at any point and may also be removed without notice. Free shipping is not available for wholesale and custom frame orders.
International and domestic orders may be subject to additional charges. Additional shipping, handling and taxes are the responsibility of the customer. International customers agree to pay all taxes and duties their country of import decides, related to their purchase from HTech Bikes. HTech Bikes will not pay these taxes and duties. If HTech Bikes is required to pay, the costumer will be invoiced by HTech Bikes, before HTech Bikes will pay the taxes and duties.
By purchasing form HTech Bikes you authorized HTech Bikes to make shipping arrangements on your behalf. All items purchased from HTech Bikes are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Any shipping costs incurred are non-refundable. All HTech Bikes are shipped to the customer without insurance, if the customer wishes to have the shipping of their frame insured please contact HTech Bikes before ordering. Shipping times shown via the HTech Bikes are estimates, and actual delivery dates may vary. In no way should HTech Bikes be held liable for any damages associated with HTech Bikes inability to meet any such timeframes.
Return & Exchange Policy
All products purchased from HTech Bikes can be returned within 42days of frame build completion. Customers can return products for a full/partial refund (excluding shipping costs) or replacement of the product at HTech Bikes discretion, if the product is in a new, unused and undamaged condition, and the original price and information tags have not been removed, with identification numbers. All product returns and exchanges need to be authorized by HTech Bikes in writing prior to our acceptance of the product. Shipping, handling and taxes are the responsibility of the customer.