Privacy Policy

Your privacy is very important to us at HTech Bikes. We respect and protect the privacy of our users. This privacy policy tells you about how we collect and use information. Any references to HTech Bikes set out in the Privacy Policy below, refer to HTech Bikes Pty Ltd.​

Personal information
If you contact us or complete a purchase from HTech Bikes, we will collect the email address you nominate and any other identifying information you provide, such as a name, phone number and residential address. Sensitive information regarding card payments is handled by Stripe Inc. and is governed by Stripe's Privacy Policy. Information regarding card payments is not passed onto or seen by HTech Bikes. We do not share personal information with governments unless asked to for exceptional purposes only when legally required by law. You may opt out of any contact from us at any time.​ Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. HTech Bikes will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. HTech Bikes will only retain personal information as long as necessary for the fulfilment of those purposes. HTech Bikes will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of those concerned. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification.​

How we deal with complaints and requests
You can contact us by email, or phone. We will respond to any contact regarding privacy within 14 days. If the request or complaint will take longer than 14 days resolve, we will provide you with a later date by which we expect to respond.​

How we protect your Personal Information
To help protect the privacy of your data and personal information we collect and hold, we maintain technical and administrative safeguards. All employees of HTech Bikes know about the importance of confidentiality and maintaining the privacy and security of your information. Access to your personal information is restricted to employees of HTech Bikes who need such information to provide benefits or services to you.​

Website analytics
To enhance your experience on our website, we may utilise 'cookies'. A cookie is a small text file that our website may store on your device to assist in remembering your preferences. You can disable cookies by adjusting the settings in your browser or by using the Cookies link located in the footer of this site. Please note that certain features of this website may not function optimally if cookies are disabled. Our website may also include links to external websites. Additionally, our website employs Google Analytics, Google Ads, and Meta Pixel. Google Analytics does not identify individual users nor link your IP address to any other data held by Google. HTech Bikes utilises Google Analytics to gain insights into website traffic and page usage. Google Ads is used by HTech Bikes to evaluate the effectiveness of our advertisements. Meta Pixel assists HTech Bikes in understanding website traffic and advertisement performance. By continuing to use this website, you consent to the processing of data regarding your behaviour on our site by Google and Meta. Any data collected by Google is governed by Google's Privacy Policy, while data collected by Meta is subject to Meta's Privacy Policy.

HTech Bikes are not responsible for any privacy practices of any linked websites. HTech Bikes also uses social media sites such as Facebook, Instagram, YouTube and others. Any information from these websites is covered by their respective privacy policy.​

Contact us
Contact us about your privacy concerns.
Email: info@htechbikes.com